/* Member management and support desk. */
.console-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:24px 0}.console-metrics article{padding:24px;background:#f6f1e8;border:1px solid #d4cab9;border-top:3px solid #b68758;border-radius:7px}.console-metrics span{display:block;font-size:11px;line-height:1.6;color:#716f60}.console-metrics strong{display:block;font:400 30px/1.4 var(--display);margin-top:10px;overflow-wrap:anywhere}.console-metrics small,.referral-stats small{font:500 10px var(--font);color:#8d7255}.profile-banner{display:flex;justify-content:space-between;gap:24px;padding:30px;margin-top:20px;background:linear-gradient(115deg,#16211e,#2c3830);color:#f3e9d9;border:1px solid #455247;border-radius:10px}.profile-identity{display:flex;align-items:center;gap:23px;min-width:0}.profile-avatar{display:grid;place-items:center;flex-shrink:0;width:76px;height:76px;font:36px var(--display);border:1px solid #bf9566;border-radius:50%;background:#b98a5720;color:#e2b07a}.profile-identity h2{font:400 36px/1.3 var(--display);margin:8px 0;overflow-wrap:anywhere}.profile-identity p{font-size:13px;color:#c9c8b8;overflow-wrap:anywhere}.profile-banner .eyebrow{color:#cba278;font-size:10px}.profile-meta{display:flex;flex-direction:column;align-items:flex-end;justify-content:center;gap:12px;font-size:11px;color:#b6bfae}.profile-meta strong{font-weight:400;color:#f0e5d2;margin-left:8px}.profile-meta a{color:#e2b07a}.profile-banner .status{background:#384b3a;color:#cad9b5}.referral-stats{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));border-block:1px solid #d7cebd;margin:24px 0 16px}.referral-stats>div{padding:24px 15px 24px 0}.referral-stats strong{font:400 28px/1.3 var(--display);display:block;overflow-wrap:anywhere}.referral-stats span{display:block;font-size:11px;margin-top:10px;color:#78725f}.console-filters{display:flex;gap:16px;align-items:flex-end;flex-wrap:wrap;margin:24px 0}.console-filters .field{margin:0;flex:1;min-width:170px}.console-filters .button{min-height:47px}.console-filters .text-link{padding:16px 0}.console-pagination{display:flex;justify-content:space-between;align-items:center;gap:15px;padding:24px 0;font-size:12px;color:#796d59}.console-pagination>div{display:flex;gap:10px}.console-pagination .button{padding:9px 14px;font-size:11px}.assign-referral{border-top:1px solid #d7cebd;padding-top:24px}.assign-referral summary{cursor:pointer;font-weight:500;font-size:14px;color:#85623b}.console-tabs{display:flex;gap:8px;flex-wrap:wrap;padding-bottom:20px;border-bottom:1px solid #d7cebd}.console-tabs a{padding:11px 17px;border:1px solid #cbbda5;border-radius:5px;font-size:12px;color:#6e624e}.console-tabs a[aria-current]{background:#202b25;color:#f5e9d6;border-color:#202b25}.funds-console .table-wrap td{vertical-align:top}.funds-console progress{display:block;width:100px;height:4px;margin-top:10px;accent-color:#a67a49}.referral-console,.funds-console{margin-bottom:26px}.console-filters input,.console-filters select{width:100%}.panel-heading{gap:20px;flex-wrap:wrap}.console-pagination,.console-filters{scroll-margin-top:25px}
.support-hero{background:linear-gradient(120deg,#19231f 10%,#344238);color:#eee6d8;padding:40px 45px;border:1px solid #52614c;border-radius:12px;display:flex;align-items:center;justify-content:space-between;gap:30px;position:relative;overflow:hidden}.support-hero:after{content:'';position:absolute;right:-100px;top:-110px;width:400px;height:400px;border:1px solid #b48a5725;border-radius:50%;pointer-events:none}.support-hero .eyebrow,.support-guide .eyebrow{color:#dbab77;font-size:10px}.support-hero h2{font:400 42px/1.2 var(--display);margin:17px 0}.support-hero p{color:#c2c6b7;font-size:14px}.support-response{display:flex;align-items:center;gap:10px;margin-top:23px;font-size:11px;line-height:1.7;color:#cdbb9c}.support-emblem{display:grid;place-items:center;width:90px;height:90px;flex-shrink:0;border:1px solid #ad895b77;background:#c5986120;border-radius:24px;color:#dcad78;transform:rotate(-5deg)}.support-emblem .icon{width:40px;height:40px;transform:rotate(5deg)}.support-emblem.small{width:46px;height:46px;border-radius:14px}.support-emblem.small .icon{width:24px;height:24px}.support-channels{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin:22px 0 32px}.support-channel{display:flex;align-items:center;gap:20px;padding:25px;background:#f8f4ec;border:1px solid #d2c4ac;border-radius:8px;transition:border-color .2s,transform .2s}.support-channel:hover{border-color:#ac814d;transform:translateY(-2px)}.support-channel .eyebrow{font-size:9px;color:#947046}.support-channel h3{font:400 25px/1.25 var(--display);margin:9px 0}.support-channel p{font-size:12px;line-height:1.7;color:#777360}.support-channel>svg{margin-left:auto;width:24px;flex-shrink:0}.support-channel-icon{display:grid;place-items:center;width:48px;height:48px;background:#eae1d1;color:#9f7646;border-radius:13px;flex-shrink:0}.support-channel-icon .icon{width:23px;height:23px}.support-layout .panel{border-radius:8px}.support-layout .conversation{padding:32px;min-width:0}.support-layout .ticket-row{border-radius:5px}.support-layout .ticket-row.selected{background:#e5d9c5;border-left:3px solid #a77b48;padding-left:15px}.support-layout .message{border-radius:10px}.support-layout .message header{gap:14px;flex-wrap:wrap}.support-layout .message p{overflow-wrap:anywhere}.member-support-grid{display:grid;grid-template-columns:minmax(230px,.7fr) minmax(0,1.6fr);gap:25px;align-items:stretch}.support-guide{background:linear-gradient(150deg,#1c2923,#304034);border:1px solid #475641;color:#f1e7d5;border-radius:12px;padding:34px}.support-guide .support-emblem{width:66px;height:66px;margin-bottom:32px;border-radius:19px}.support-guide .support-emblem .icon{width:31px;height:31px}.support-guide h2{font:400 39px/1.2 var(--display);margin:18px 0}.support-guide p{font-size:14px;line-height:1.8;color:#c6c7b6}.support-guide ol{margin:32px 0;padding-left:20px;color:#cbbfaa;font-size:12px;line-height:1.9}.support-guide li{margin:15px 0;padding-left:6px}.support-guide .button{color:#e2c294;border-color:#9b825d;font-size:12px}.member-chat-page{background:#f8f4ec;border:1px solid #cbbda5;border-radius:12px;overflow:hidden;min-width:0}.member-chat-page .chat-console{height:700px;max-height:85dvh;min-height:560px}.live-chat-page{border-radius:12px;overflow:hidden;height:790px;max-height:none;grid-template-columns:285px minmax(0,1fr)}.chat-inbox{background:#eee7d9}.chat-inbox .field{margin-bottom:15px}.chat-inbox .field input,.chat-inbox .field select{background:#faf6ed;font-size:12px;min-height:42px}.chat-console-header{background:#fcf8ef}.chat-header-links{display:flex;flex-direction:column;gap:15px;align-items:flex-end}.chat-thread{padding:17px 13px;border-radius:6px;margin:5px 0;border:1px solid transparent}.chat-thread:hover{background:#e8ddcb}.chat-thread.selected{background:#faf5ea;border-color:#c6a278;box-shadow:0 3px 9px #684b1b0a}.chat-thread strong{padding-right:28px}.chat-thread-preview{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#7a7667;font-size:12px;margin-top:9px}.chat-thread small{font-size:9px}.chat-moderation{background:#f4ecdf}.chat-moderation button{background:#fffaf0;font-size:11px;border-radius:5px;min-height:35px}.chat-moderation a{font-size:11px;align-self:center}.chat-moderation button:hover{border-color:#9d7649}.chat-moderation button:disabled{opacity:.5;cursor:wait}.chat-moderation .chat-delete{margin-left:auto;background:#f4e6df}.chat-empty-mark{display:grid;place-items:center;width:52px;height:52px;border:1px solid #c3a16e;color:#a7773e;border-radius:16px;font:30px var(--display);margin-bottom:24px;background:#eee3d0}.chat-empty{min-height:250px}.live-messages{background:radial-gradient(ellipse at top left,#faf7f0,#f0eadd)}.chat-console .live-message{box-shadow:0 3px 12px #43351e06;max-width:85%}.chat-console .live-message.own{background:#26392e;border-color:#26392e}.chat-console .live-message-meta{font-size:10px}.chat-console .live-chat-form{background:#f7f1e7}.chat-console .live-chat-form textarea{background:#fffdf7;border-radius:7px}.chat-console .live-chat-form small span{display:block;margin-top:3px;font-variant-numeric:tabular-nums}.live-chat-panel{border-radius:14px;box-shadow:0 20px 70px #19231640}.live-chat-launcher{border-radius:30px;background:#26392e;box-shadow:0 7px 25px #19231626}.live-chat-header{background:linear-gradient(120deg,#19271f,#344734)}.live-chat-header>div{min-width:0}.chat-console-header h2{overflow-wrap:anywhere}.chat-thread:focus-visible,.chat-moderation button:focus-visible,.console-tabs a:focus-visible{outline:2px solid #a67842;outline-offset:2px}
@media(max-width:1100px){.console-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.referral-stats{grid-template-columns:repeat(3,minmax(0,1fr))}.member-support-grid{grid-template-columns:230px minmax(0,1fr)}.support-guide{padding:27px}.support-guide h2{font-size:32px}.live-chat-page{grid-template-columns:245px minmax(0,1fr)}.support-channel{padding:22px;gap:15px}.support-channel-icon{display:none}}
@media(max-width:760px){.member-support-grid{grid-template-columns:1fr}.support-guide{padding:27px}.support-guide .support-emblem,.support-guide ol{display:none}.support-guide h2{font-size:31px}.support-guide .button{margin-top:22px}.support-hero{padding:30px}.support-hero h2{font-size:35px}.support-emblem{width:70px;height:70px}.profile-banner{flex-direction:column}.profile-meta{align-items:flex-start;gap:13px}.profile-meta>span{display:flex;flex-wrap:wrap;gap:5px}.profile-meta strong{margin:0}.profile-identity h2{font-size:30px}.profile-identity .eyebrow{font-size:9px}.support-channels{gap:12px}.support-channel h3{font-size:22px}.support-channel{padding:20px}.support-channel>svg{width:18px}.console-pagination{flex-wrap:wrap}}
@media(max-width:680px){.live-chat-page{display:flex;height:auto}.chat-inbox{max-height:375px}.chat-thread-list{grid-template-columns:1fr 1fr}.chat-thread{padding:12px;margin:0}.chat-thread-preview{font-size:11px}.chat-console{min-height:620px;max-height:none;height:720px}.chat-header-links{flex-direction:row;align-items:flex-start;flex-wrap:wrap;gap:12px}.chat-moderation .chat-delete{margin-left:0}.chat-console-header{padding:20px}.chat-console .live-messages{padding:18px}.chat-console .live-chat-form textarea{min-height:85px}.chat-console .live-chat-form small{font-size:10px}.chat-console .live-chat-form .button{font-size:11px;padding:12px;gap:5px}.member-chat-page .chat-console{min-height:600px;max-height:none;height:680px}.console-metrics article{padding:18px}.console-metrics strong{font-size:25px}.console-metrics span{font-size:10px}.console-filters{gap:14px}.console-filters .field{min-width:100%;flex:auto}.console-tabs{gap:7px}.console-tabs a{font-size:11px;padding:10px 13px}.profile-banner{padding:23px}.profile-identity{gap:17px}.profile-avatar{width:54px;height:54px;font-size:29px}.profile-identity h2{font-size:28px}.profile-identity p{font-size:11px}.referral-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.referral-stats>div{padding:18px 10px 18px 0}.referral-stats strong{font-size:25px}.support-hero{padding:27px;gap:15px}.support-hero>.support-emblem{display:none}.support-hero h2{font-size:34px}.support-channels{grid-template-columns:1fr}.support-channel-icon{display:grid}.support-channel{padding:23px}.support-channel h3{font-size:25px}.support-channel>svg{width:24px}.support-layout .conversation{padding:23px}.support-response{font-size:11px}.support-guide{padding:25px}.member-support-grid{gap:18px}.support-layout .panel-heading h2{font-size:27px}.console-pagination .button{min-height:35px}.console-pagination>span{font-size:11px}}
@media(prefers-reduced-motion:reduce){.support-channel{transition:none}.support-channel:hover{transform:none}}
.referral-console .table-wrap{max-height:520px;overflow:auto}.referral-console thead{position:sticky;top:0;z-index:1;background:#f4efe5}.profile-identity>div{min-width:0}
@media(max-width:760px){.member-chat-page{order:-1}}
@media(max-width:680px){.console-metrics strong{font-size:clamp(14px,4.4vw,20px);font-variant-numeric:tabular-nums;overflow-wrap:normal}.console-metrics small{display:block;margin-top:4px}}

.support-direct-links{display:flex;gap:22px;flex-wrap:wrap;margin:22px 0;color:#936d41;font-size:13px}.support-direct-links a{display:flex;align-items:center;gap:10px}.support-direct-links svg{width:19px;height:19px}

.status.ready{background:#e3eee5;color:#245638;border-color:#aac4b1}.status.attention{background:#fff0de;color:#80500d;border-color:#d6b98a}